FAQ Shipping Delivery

 

Unfortunately, via the website, we can only ship within the UK, and Northern Ireland. However, please contact us via the website, email or phone and we can offer international shipping.
We offer a variety of methods for delivery.
For fittings, we use DPD Local. For tube, we send it via DX.
Alternatively, if it's viable, we have an option of utilizing our flat bed vans for local or larger orders.
Please take a look at our Delivery & Shipping policy.  
Yes, we have 2 cut off times. For tubular and long products, our cut-off time is 2:00pm. For all fittings that will go in a box, the cut-off time is 3:00pm.
Yes, of course. All orders are available to collect from our head office & warehouse in Bristol. Find the full address on our "Contact Us" page.
If all items are in stock, we will send them on the same working day if ordered before our cut-off time. (2.00pm for tubular products, 3.00pm for fittings). All UK mainland orders are sent on an next day delivery (unless otherwise stated) — Couriers have up until 5.00pm the next business day to complete the delivery. If it hasn't arrived by then, please contact your local branch and they'll assist where they can.

(Please note: next day delivery is not guaranteed. Please check our terms and conditions for more information.)
99% of our products are shipped from our head office and warehouse in Bristol.
You will receive an email to the provided email address saying that your order has been dispatched. This will show all items that you've ordered, and what has been dispatched. If fittings, you'll also receive an email from DPD showing that we've sent your parcel. On the day of the delivery, you'll also receive an email with the 1 hour delivery window.
For DPD… Yes, you'll receive an email to say that we've dispatched your parcel. On the delivery day you'll receive an email with a predicted 1 hour delivery time slot. Unfortunately, DX do not offer this service.
Please contact us a soon as possible. If the goods have not yet been despatched, we can help. If the goods have been despatched, and sent via a courier sadly we cannot stop this. We have multiple pick ups per day and it'll likely already have been collected. Please refer to our returns policy to return the items.