FAQ My Account

 

We have a couple of options to sign up for a web account.
If you pay as you go, please sign up by clicking here.
If you're already a customer with a credit account, please request a login by clicking here. 

Either form is incredibly simple, and can be completed in minutes.
Yes, your details are held on our secure and confidential ERP system. We never share your details with any third parties for marketing purposes. We may share your details with our insurance company if you're requesting a credit account, or if required to do so by law.
Unfortunately, due to the limitations of our website/ERP software, all accounts must be added manually. We're unable to automatically add all of your details to our ERP system. Also, you must manually be assigned a sales branch for your account. We will attempt to set up all accounts within the hour (during working hours). Unfortunately, if you sign up for a web account over the weekend or holidays, your account will be set up on the next working day.
Firstly, please double-check that you already have an online login with us. If you do, please ensure you're entering the correct email address and password. If this doesn't work, please try the retrieve password link on the login page.
Not to worry. Please go to log in and press the "retrieve password" link. This will enable you to reset your password. Please do not call us as we have no access to see your passwords. All passwords are in an encrypted format which we're unable to see.
Absolutely not. We do not ever see your card details. We do not hold any card details at any point during the transaction. When you proceed to making a payment, you’re redirected to our secure payment provider in Opayo (Formally SagePay)
Please log in to your account. On the left-hand side, under "My Account", you'll see a selection of options. To see your previous orders, click "Display Orders". This will show you all of your previous orders, and their status. You'll be able to view each order, and repeat order each product.
Please log in to your account. On the left-hand side, under "My Account", you'll see a selection of options. To see your most purchased items over the past 12 months, click "Product History". This will show you all of your top purchased items, along with the value and last order date.
Please log in to your account. On the left-hand side, under "My Account", you'll see a selection of options. To get copy invoices, please click on "Account Transactions" — Here you'll see a list of transactions, along with any account debits, credits, payments and amount due. Each line will show a "Copy Inv" button — click this and an invoice will be emailed to the registered email address.
Please log in to your account. On the left-hand side, under "My Account", you'll see a selection of options. To get a statement emailed to you, please click on "Account Transactions" — Here you'll see a list of transactions, along with any account debits, credits, payments and amount due. At the top of the page, you'll see a "Copy statement" button. Click this and an up-to-date statement will be emailed to the registered email address.
Please log in to your account. On the left-hand side, under "My Account", you'll see a selection of options. To get copy invoices, please click on "Account Transactions" — Here you'll see a list of transactions, along with any account debits, credits, payments and amount due. Towards the top of the page you'll see your invoice address, account number, credit limit and today's date.
Please log in to your account. On the left-hand side, under "My Account", you'll see a selection of options. To see your account status, click on "Account Transactions" — If your account is on hold, you'll see in red, bold writing: "Your Account is on stop, Orders will be accepted but not despatched" If you do not see this message, then your account is good to go!
Please log in to your account. On the left-hand side, under "Account Management", you'll see a "Pay Invoice" section. Here you'll find a list of outstanding invoices. You can choose individual invoices, or section all or a group. Once "Pay Invoice" has been pressed, you'll be directed to our secure payment portal.